1. Introduction
At Group Market, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website or mobile app.
2. Information We Collect
We collect information necessary to facilitate B2B and B2C transactions:
- Personal Information: Name, email address, phone number, and physical address (for billing and logistics).
- Business Information (For Retailers/FPOs): GST number, business registration details, and bank account details for payouts.
- Transaction Data: Order history, payment transaction IDs, and invoice details.
- Device Information: IP address, browser type, and device identifiers to improve app performance.
3. How We Use Your Information
We use your data for the following purposes:
- Order Fulfillment: To process orders, manage logistics, and coordinate with FPOs and Pickup Points.
- Communication: To send order updates, invoices, and support messages.
- Platform Improvement: To analyze user behavior and improve our app features.
- Compliance: To comply with legal obligations, tax laws, and FSSAI regulations.
4. Sharing of Information
We do not sell your personal data. However, we share necessary data with trusted third parties to provide our services:
- FPOs: Your order details are shared with the relevant Farmer Producer Organization to prepare your goods.
- Logistics Partners: Your address and contact details are shared with transport providers/trucking agencies for delivery.
- Pickup Points: For B2C users, your name and order ID are shared with the local shop for verification during pickup.
- Payment Processors: Financial data is processed securely by Paysharp (RBI Approved).
5. Data Security
We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. We use secure servers and encryption protocols for sensitive transactions.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account (subject to retention required for legal/accounting purposes).
7. Cookies
We use cookies to enhance your browsing experience, remember your login status, and analyze site traffic. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an "Updated" date at the top of this page.
10. Contact Us
If you have questions regarding this Privacy Policy or your data, please contact: