Terms of Service

1. Introduction

Welcome to Group Market. These Terms of Service ("Terms") govern your use of our website, mobile application, and services. By accessing or using Group Market, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Definitions

• "Platform" refers to the Group Market website and mobile applications.
• "We," "Us," or "Our" refers to Group Market, located at 35/1-9A, Kandrikagudem, Tangellamudi, Eluru, Andhra Pradesh.
• "User" refers to anyone accessing the platform, including Retailers, Consumers, and FPO representatives.
• "FPO" refers to Farmer Producer Organizations registered on our platform.
• "Buyer" refers to B2B Retailers or B2C Consumers purchasing products.

3. Account Registration

To access wholesale pricing or place orders, you must register an account. You agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4. Services & Marketplace Model

Group Market operates as a B2B and B2C digital marketplace connecting FPOs directly with buyers.

• B2B Wholesale: Retailers can purchase bulk commodities directly from FPOs.
• B2C Retail: Consumers can order products via the app and collect them from designated "Pickup Points" (e.g., local dairy stores).
• Pricing: Prices are set by the FPOs. Group Market charges a nominal platform/commission fee (approx. 0.2% or lower) to facilitate the transaction.

5. Orders and Fulfillment

Order Acceptance: All orders are subject to acceptance by the respective FPO and Group Market.

Logistics (B2B): Group Market handles the fulfillment of bulk purchase orders from the FPO gate to the customer. We commission full or partial truckloads and assume responsibility for the goods during transit.

Logistics (B2C): For consumer orders, we operate on an "Order Online & Pickup Offline" model. Home delivery is not provided unless explicitly stated. You are responsible for picking up your goods from the selected partner outlet.

Quality Check: While Group Market performs in-person quality checks at FPO locations before shipping, the FPO remains the primary entity responsible for the inherent quality of the produce.

6. Payments

Gateway: All financial transactions on Group Market are processed via Paysharp, a Reserve Bank of India (RBI) approved payment gateway.

Security: Your payment details are processed securely. Group Market does not store your full credit/debit card or banking passwords.

Taxes: Prices listed may be exclusive of applicable GST unless stated otherwise.

7. Returns and Refunds

B2B: Due to the nature of bulk agricultural commodities, returns are only accepted in cases of significant quality discrepancy or damage during transit found at the time of delivery. Issues must be reported immediately upon receipt.

B2C: Returns policy for pickup orders is subject to the condition of goods at the time of handover at the pickup point.

Refunds, if approved, will be processed back to the original payment method within a reasonable timeframe.

8. User Conduct

You agree not to:

• Use the platform for any illegal purpose.
• Attempt to bypass the platform to transact directly with FPOs listed on Group Market to avoid platform fees (circumvention).
• Interfere with the security or proper functioning of the site.

9. Limitation of Liability

Group Market acts as an intermediary. While we strive to ensure quality through our verification processes:

• We are not liable for crop failure, natural disasters, or strictly internal FPO management issues.
• Our total liability for any claim shall not exceed the transaction fees paid to Group Market for the specific order in dispute.

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Eluru, Andhra Pradesh.

11. Contact Information

For support or legal inquiries, please contact us at: